Frequently asked questions

Which services do you offer?

Home cleaning, office cleaning, deep cleaning, after-works cleaning, laundry and ironing, carpets and sofas, fumigation and move-in / move-out cleaning. See the Services page for prices and durations.

How do I book a cleaning?

Create a free account, choose a service, describe the place (size, rooms, extras), pick a date, time and address, then pay. The whole booking takes about two minutes and the price is shown before you confirm.

How soon can an agent come?

You can book from two hours in advance, depending on availability in your area. As soon as you book, the job is offered to the nearest available verified agent and you are notified when it is accepted.

Do I need to provide products and equipment?

No. Our agents bring professional products and equipment. If you prefer specific products (allergies, delicate surfaces), just mention it in the special instructions.

Do I have to be at home during the cleaning?

Someone must open the door and show the agent the place at the start. After that, you can go about your day. The booking page shows the agent’s progress in real time.

Can I cancel or change my booking?

Yes. You can cancel from your booking page as long as the agent is not yet on the way; a paid booking is then refunded in full. To change the date, cancel and book again, or contact us.

How do I pay?

By Orange Money or MTN Mobile Money, directly on the website. You confirm the payment on your phone with your PIN. Cash is not accepted.

Should I pay or tip the agent in cash?

No. You pay Mboa Cleaning only, and Mboa Cleaning pays the agent after the job. Agents are not allowed to collect money from customers. If an agent asks you for money, please tell us.

How is the price calculated?

The price depends on the service, the size of the place, the number of hours and the extras you choose. Weekend, night or very short-notice bookings may include a surcharge, always shown in the price details before you pay.

How do refunds work?

If you cancel before the agent leaves for your address, or if we cancel your booking, you are refunded in full on the mobile money account used to pay. See our Cancellation & refund policy.

Do I get a receipt?

Yes. Every payment appears in the Payments section of your account with its reference, and you receive a confirmation by e-mail or SMS.

How do you select your agents?

Every agent sends their national ID card and other documents, which our team checks before approving the account. Agents are rated by customers after every job, and we suspend those who do not meet our standards.

What happens if something is damaged?

Report it from your booking page (“Report a problem”) within 14 days. Our team reviews every complaint, with priority for damage and safety issues, and gets back to you with a solution.

What if I am not satisfied with the cleaning?

Tell us within 24 hours through your booking page. If something agreed was missed, we arrange for an agent to come back and finish the job.

Can I always have the same agent?

We do our best to send agents you rated highly when they are available near you. For regular business contracts, we assign a dedicated team.

What do you do with my personal data?

We only use your data to provide the service: your address and phone number are shared with the agent of your booking and nobody else. We never sell your data. Details in our Privacy policy.

How can I become a Mboa Cleaning agent?

Apply online with your identity, experience, skills and documents (national ID card required). Our team reviews your application and contacts you; once approved, you can go online and receive jobs.

How and when are agents paid?

Mboa Cleaning pays your earnings to your Orange Money or MTN MoMo account. Your earnings for each completed job appear in your agent space as soon as the customer’s payment is confirmed.

Which documents do agents need?

Your national ID card is required. A criminal record extract, a proof of address and training certificates help speed up the review.