Last updated: September 30, 2026
1. Who is responsible
Mboa Clean, Douala, Cameroon is responsible for the processing of your personal data on this platform.
2. Data we collect
- Account data: name, e-mail address, phone number, preferred language, password (stored encrypted, never readable).
- Booking data: address, neighbourhood, landmark, map position you choose to share, property details, photos and instructions you add.
- Payment data: payment references and the mobile money number used. We never see or store your mobile money PIN.
- Agent data: identity documents, experience, skills, GPS position while online (to offer nearby jobs), payout account.
- Technical data: IP address and security logs (to protect accounts against fraud).
3. Why we use it
To provide the service (bookings, matching with a nearby agent, payments, notifications), to ensure security, to handle complaints, and to meet our legal and accounting obligations.
5. How long we keep it
Account data is kept while your account is active. Booking and payment records are kept for the period required by accounting rules. Security logs are kept for a limited time.
6. Your rights
You can access, correct or delete your data, and choose how we contact you (e-mail, SMS, WhatsApp) from your profile. For any request, write to us: we answer within 30 days.
7. Security
Passwords are hashed, documents and photos are stored privately and only shown to authorised people, and access is logged.
Questions about this document? Contact us at customersupport@mboacleaning.com.