Cancellation & Refund Policy

1. Cancellation by the customer

You can cancel a booking from your booking page as long as the agent is not yet on the way.

If the booking was paid, you are refunded in full, on the mobile money account used for the payment.

Once the agent is on the way or has arrived, the booking can no longer be cancelled online: contact us.

2. Cancellation by Mboa Cleaning

If we cannot find an available agent or have to cancel your booking, you are refunded in full.

3. Service not satisfactory

Tell us within 24 hours. If something agreed was not done, we send an agent back at no cost. If the problem cannot be fixed, we may offer a partial or full refund after reviewing your complaint.

4. Refund timing

Refunds are initiated immediately in our system; the time to appear on your account depends on your mobile money provider, usually within a few hours to a few days.