Terms & Conditions

1. About Mboa Cleaning

Mboa Cleaning (“we”) operates an online platform that connects customers in Cameroon with independent, verified cleaning agents. Mboa Clean, Douala, Cameroon.

By creating an account or booking a service, you accept these Terms & Conditions.

2. Accounts

You must provide accurate information (name, phone number, e-mail) and keep your password confidential. You are responsible for the activity on your account.

We may suspend an account in case of fraud, abuse, non-payment or behaviour contrary to these terms.

3. Bookings

A booking describes the service, the place, the date and time, and the price shown before confirmation. It is confirmed once paid and accepted by an agent.

You must give access to the place at the agreed time and a safe working environment (water, electricity, no danger for the agent).

4. Prices and payment

Prices are in FCFA (XAF), all fees included, and shown before you pay. They may include surcharges for weekends, night hours, short notice or distance, always itemised.

All payments are made to Mboa Cleaning by Orange Money or MTN Mobile Money. Agents are not allowed to receive any payment from customers; Mboa Cleaning pays agents for completed jobs.

5. Cancellation

You may cancel a booking until the agent is on the way. Refunds are handled according to our Cancellation & refund policy.

6. Cleaning agents

Agents are independent service providers approved by Mboa Cleaning after checking their identity documents. They undertake to provide the service carefully, respect the customer’s home and never collect payment directly.

Agents are paid by Mboa Cleaning, after deduction of the platform commission, for each completed job.

7. Quality, complaints and damage

If a service is incomplete, report it within 24 hours: we will send an agent back to finish the job.

Complaints (including damage) are filed from the booking page within 14 days and reviewed by our team, who propose a solution.

8. Liability

We do our best to keep the platform available and to select reliable agents. Our liability is limited to the amount paid for the booking concerned, except in case of gross negligence or where the law provides otherwise.

Please keep valuables and cash in a safe place during the service.

9. Applicable law

These terms are governed by the laws of the Republic of Cameroon. We always seek an amicable solution first; failing that, the competent courts of Douala have jurisdiction.